# Frequently Asked Questions Find answers to the most common questions about Primehaven jewelry, orders, shipping, and returns. ## 🚚 Shipping & Delivery **Q: How long will it take to receive my order?** A: Order processing takes 1-3 business days. Shipping times vary by region: US/CA 7-15 days, EU/UK 10-20 days, Southeast Asia 5-12 days. **Q: Do you offer free shipping?** A: Yes! We offer FREE worldwide shipping on all orders over $30. **Q: Can I track my order?** A: Yes, you will receive a tracking link via email once your order ships, or track it through our Order Tracking page. ## ↩️ Returns & Refunds **Q: What is your return policy?** A: We offer a 30-day return policy for unworn, undamaged items in original packaging. Custom items are final sale. **Q: How long does a refund take?** A: Refunds are processed within 5-7 business days after we receive your returned item. ## 💎 Jewelry Care **Q: How do I care for my Primehaven jewelry?** A: Avoid contact with water, perfume, and chemicals. Store in a cool, dry place, and clean with a soft cloth regularly. Remove jewelry before showering, swimming, or exercising. **Q: Are your jewelry pieces hypoallergenic?** A: Most of our pieces are made with 925 sterling silver, 18K gold plating, and titanium steel, which are hypoallergenic for most people. ## 🛍️ Order & Payment **Q: What payment methods do you accept?** A: We accept Visa, Mastercard, American Express, PayPal, and other regional payment methods. **Q: Can I cancel or modify my order?** A: We can cancel or modify orders within 24 hours of placement. Please contact us immediately. ## 📞 Contact Us If you have any other questions, please contact us at contact@primehaven.com, and we will reply within 24 hours.