# Return & Refund Policy Primehaven offers a 30-day return policy to ensure your complete satisfaction with your purchase. ## ✅ Eligibility for Return - Items must be returned within **30 days of delivery** - Items must be unworn, undamaged, and in their original packaging with all tags attached - Custom/personalized items, final sale items, and gift cards are not eligible for return ## 📝 Return Process 1. Contact us at contact@primehaven.com with your order number and reason for return 2. We will send you a return authorization and pre-paid shipping label (for eligible returns) 3. Ship the item back to our return address within 14 days of authorization 4. Once we receive and inspect the item, we will process your refund within 5-7 business days ## 💰 Refund Policy - Refunds are issued to the original payment method - Original shipping costs are non-refundable, unless the return is due to a manufacturing defect - Return shipping costs are covered by the customer, unless the item is defective or we made a mistake in your order ## ❓ FAQ **Q: How long does a refund take to process?** A: Refunds are processed within 5-7 business days after we receive your returned item, and may take an additional 3-5 business days to reflect in your account depending on your bank. **Q: Can I exchange my item?** A: We offer exchanges for size or style. Please contact us to arrange an exchange.