# Shipping Policy Thank you for shopping at Primehaven. Please review our shipping policy carefully before placing your order. ## 📦 Order Processing Time All orders are processed within **1-3 business days** (excluding weekends and holidays). You will receive a confirmation email with a tracking number once your order has shipped. ## 🚚 Shipping Time & Costs | Region | Estimated Delivery Time | Free Shipping Threshold | |--------|--------------------------|--------------------------| | United States / Canada | 7-15 business days | Orders over $30 FREE | | United Kingdom / EU | 10-20 business days | Orders over $30 FREE | | Southeast Asia | 5-12 business days | Orders over $30 FREE | | Rest of the World | 15-25 business days | Calculated at checkout | *Please note: Delivery times may be delayed due to customs, weather, or other unforeseen circumstances.* ## 🛃 Customs & Duties For international orders, customers are fully responsible for any customs fees, import duties, or taxes imposed by their destination country. We are not liable for any delays or additional costs caused by customs clearance. ## 📲 Order Tracking You can track your order in two ways: 1. Click the tracking link in your shipping confirmation email 2. Visit our **Order Tracking** page on our website and enter your order number ## ❓ FAQ **Q: My order hasn't arrived yet. What should I do?** A: If your order exceeds the estimated delivery time, please contact us at contact@primehaven.com with your order number, and we will assist you immediately. **Q: Can I change my shipping address after placing an order?** A: We can only modify the address within 24 hours of order placement. Please contact us as soon as possible if you need to make changes.